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Terms & Conditions

Please read these Terms and Conditions carefully before booking any course on our website.

You should understand that by booking any course via our website, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

1. Who we are
1.1 Welcome to the Renshaw Academy, Real Good Food Development Centre, 61 Stephenson Way, Wavertree Technology Park, Liverpool L13 1HN (‘Renshaw Academy’) operated by Real Good Food Plc, (‘RGF’) registered office at International House, 1 St Katharine’s Way, London, E1W 1XB, United Kingdom (VAT no. 821 462 256) and to the Renshaw Academy website www.renshawacademy.com (the ‘Website’).

2. This Document and the Terms
2.1 This document gives you important information about the legal terms and conditions that apply when you book a course on one of our cake decorating courses (the ‘Courses’) via our Website (referred to here as the ‘Terms’). In this document ‘we’ or ‘us’ means RGF and ‘you’ means the party contracting with us on the Terms and any person or persons for whom you are booking any Course(s).
2.2 The Terms together with the Terms of Use of the Website below (the ‘General Terms’) and the Privacy Policy shall apply to any agreement between us and you for the sale and purchase of the Courses via the Website (referred to here as the ‘Contract’). If there is an inconsistency between any of the provisions of the Terms and the General Terms or the Privacy Policy, the provisions of the Terms shall prevail. Please read these Terms carefully before booking any Courses on the Website. You should understand that by booking any Courses, you agree to be bound by these Terms. You should print a copy of these Terms for future reference.
2.3 Before making a booking on any of our Courses if you have any queries relating to the Terms please email our Customer Services Team at info@renshawacademy.com.
In particular your attention is drawn to the provisions regarding your medical conditions and food allergies in paragraph 4, the sections limiting our liability to you in paragraph 8, our transfers and substitutions policy in paragraph 11 and our cancellation and refund policy in paragraph 12.

3. Booking Courses
3.1 Bookings for Courses are to be made via the Website. Please select the Course(s) that you require. Class attendees for all Renshaw Academy classes must be 18 YEARS OF AGE OR OVER. All Courses take place at the Renshaw Academy, Real Good Food Development Centre at the address shown above unless otherwise indicated in which case the full address of the Course location will be provided with the Course details. By clicking on the Course of your choice you will be provided with the total cost of the Course, the date the Course takes place, the time and duration and a description of the skills and techniques to be presented on the Course. To select the Course to suit your requirements click on the ‘Buy Now’ button and follow the instructions step by step. If you have not previously done so you will be asked to register an account. Registering requires you to provide your name, address, email address, cake decorating skills level and select a password. When you press the ‘Pay Now’ button, you are signifying your agreement to the Terms and you acknowledge that you will be making a payment in full for your choice of Course. If you do not agree the Terms you MUST NOT press the ‘Pay Now’ button.
3.2 The Website is a live website. The placing by us of Courses on the Website is an invitation to accept offers for those Courses. It is not an offer to sell the Courses at the listed price nor is the placing or the price binding on us. Your offer to purchase a Course(s) is accepted by us when you receive a confirmation email from us confirming the booking (an ‘Order Confirmation’). The Contract is between you and us. No other person shall have any rights to enforce the Contract.

4. Safety and Photography on Site
4.1 The safety of our clients is important to us and these measures are required to meet our standards at the Renshaw Academy. It is a condition of the Terms that you (and any persons for whom you have booked a Course) shall be 18 YEARS OF AGE OR OVER and confirm the following, namely that you:
(i) Have no medical condition that may affect your ability to attend and fully take part on the Course, and
(ii) Have no food intolerances or allergies.
4.2 In addition you confirm and accept that:
(i) We are not able to provide a nut-free cooking/training environment
(ii) We use a standard sponge recipe for all cakes used on our courses which contains wheat flour, eggs and butter and may contain nuts.
(iii) You will use only ingredients provided by us for the Course.
4.3 You agree to keep this information in paragraph 4 up to date and advise us of any changes. If you are NOT able to agree to and confirm these conditions before making any booking please email our Customer Services Team at info@renshawacademy.com for more information.
4.4 All Course attendees will be briefed in person by a member of the Renshaw Academy team on our Health and Safety, Fire Evacuation and First Aid procedures. You agree to attend for this briefing which will take place before every Course commences.
4.5 The capturing of images during any part of the Course is prohibited and by your attendance at the Course you agree not to take photographs or videos or film by any means throughout the duration of the Course. At the end of the Course you may, for your own personal use and not for commercial gain, photograph or video your own creations made during the Course and (provided you obtain their prior consent) the creations of other attendees. We may film, video and take photographs during our Courses for our commercial marketing and promotional purposes and by your attendance agree to our doing so and our use of such material for those purposes.

5. How to make Payment
5.1 You can pay the amount in full by credit or debit card. We accept Visa Debit, Visa Credit and Mastercard. Your card will be charged for the full price of the Course(s) when you place the order by pressing the ‘Pay Now’ button. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the checkout stage. This cannot be overridden by us. In processing your order you agree that we may use your information for the purposes of the prevention and detection of fraud and we may disclose your address and postcode details as part of our fraud prevention checks. We do not store or hold your cards details. At all times where we disclose your information it we shall endeavour to ensure it will remain secure and be subject to our Privacy Policy.
5.2 We also do not accept payments in any currency other than UK pounds sterling. All payments will be taken through our payment administrator which is Stripe payment system.

6. Description of Courses and Pricing
6.1 Although we make every effort to describe accurately the Course details and ensure the prices listed are correct, mistakes may sometimes be made or circumstances may arise where we may need to vary the Course content (for example the instructor, the start and end times and the ingredients being used). If due to an error on our part a mistake is discovered in the price of the Course prior to your Order Confirmation, we will tell you and give you the option of either reconfirming your booking at the correct price or cancelling your booking. If after your Order Confirmation it is determined that we have overcharged you, we will refund you for the overcharged amount so that you pay only the correct price of the Course and where you have been undercharged we reserve the right to charge you the correct price for the Course.
6.2 Prices, offers and places on our courses are subject to availability and may change at any time without notice. If for any reason we cannot provide you with a place on a Course on your order, you will be contacted by email and a refund will be issued for the place(s) that are not available. We reserve the right to refuse to supply to any individual or organisation and the right to refuse entry to any individual to the Renshaw Academy.

7. Change Terms
7.1 We reserve the right to change the Terms from time to time without notice to you to account, for example, for changes in the law or commercial circumstances.

8. Cancellation by us and our Liability to you
8.1 We reserve the right to amend or cancel any Course, Course times, dates, duration or published prices. Changes to Course prices, times, dates and duration will be advised before the Course start date (by email using the address you have provided) and any Course already paid in full will not be subject to an increased price. Any travel, accommodation or subsistence costs incurred (including incidental costs such as car parking) are entirely your responsibility or those for whom you have ordered the Course. We do not accept any liability for reimbursement of any costs incurred whatsoever in relation to our training Courses or events. Where a Course has been cancelled by us you will be offered an alternative for the same Course subject to availability or a full refund.
8.2 We do not in any way exclude or limit our liability for death or personal injury or any statutory liability to our consumers. In the event of any dispute between us and you then subject always to our statutory liability to you our total liability to you for breach of contract or negligence shall be limited to the amount of the Course fee.
8.3 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control and which shall include (but is not limited to) any act, omission, event, non-event, or accident beyond our reasonable control, and in these circumstances we shall use our reasonable endeavours to find a solution to deliver our Course. Where in our opinion that is not reasonably possible or is not commercially viable the cancellation provisions in this paragraph 8 shall apply.

9. Data Protection
9.1 RGF is registered under the provisions of the UK Data Protection Act 1998 (‘DPA’) and keeps any personal data concerning you in confidence in accordance with the DPA. A full description of the RGF Protection Code can be found at on the Privacy Policy.

10. Copyrights and Intellectual Property Rights
10.1 If we supply any materials or products (‘Materials’) for use in connection with the Courses then the graphics, code, text products, software, audio, music and design in those Materials are owned by us or our third party Course providers. No content in whole or in part of the Materials may be copied, reproduced, uploaded, posted, displayed, linked to or used in any way without our prior written permission. Any such use is strictly prohibited and will constitute an infringement of our copyright and other intellectual property rights, or in the case of Material licensed to us, the third party owner of such Materials.
10.2 The ownership and copyright and intellectual property rights in any photographs videos and films taken by us during or in connection with any Course is and shall remain at all times with RGF.

11. Transfers and Substitutions
11.1 Our Courses are supplied on a specific date and time and as such our standard policy is NOT to allow transfers from one Course to another if you, for any reason, cannot attend your Course. Subject to this policy, in exceptional circumstances we may at our absolute discretion allow transfers from one Course to another less a £30 administrative charge.
11.2 In the event that you or any person for whom you have booked a Course (the ‘applicant’) receive an Order Confirmation and the applicant is unable to attend the Course we may at our entire discretion and subject to the following provisions of this paragraph permit a substitute individual to attend in place of the applicant. Any such substitution may only take place (i) not less than 3 days prior to the start date of the relevant Course and (ii) provided the Customer Service Team can make the appropriate arrangements for attendance and (iii) the substitute individual confirms by email to the Customer Service Team that she/he accepts the Terms and (iv) the applicant confirms by email to the Customer Service Team that the applicant wishes the substitution to take place and that the applicant has no claim whatsoever against us under the Terms.

12. Cancellations and Refunds
12.1 Our Courses are supplied on a specific date and time and as such our standard policy is NOT to provide any refund of the Course fee in the event that you have to cancel your Course for any reason. Subject to this policy we may at our absolute discretion provide a refund of the Course fee (less a £30 administrative charge) where any notice of intended cancellation is received by us not less than 30 days prior to the Course start date and where (prior to the start of the Course) we are able on payment to us of the full Course fee to fill your Course place by another purchaser. If such a refund applies it will be made back to the credit card or debit card used for the original payment.

13. Communications
13.1 We are required by law to provide you with certain information and to do so in writing. This condition confirms the primary means for that but it does not affect your statutory rights. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e‐mail at the address you supply or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

14. Notices
14.1 All notices given by you to us must be given to: The Renshaw Academy Marketing Manager, Renshaw Academy, Real Good Food Development Centre, 61 Stephenson Way, Wavertree Technology Park, Liverpool L13 1HN or The Renshaw Academy Marketing Manager by emailing info@renshawacademy.com. We may give notice to you at either the e‐mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on the Website, 24 hours after an e‐mail is sent, or two days after the date of posting of any letter sent first class. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped first class and placed in the post and, in the case of an e‐mail, when such e‐mail was sent to your specified e‐mail address.

15. Handling of Complaints
15.1 We are committed to providing a high standard of client care. If you are not satisfied with any element of the Course that you have received, please contact our Customer Service Team by emailing info@renshawacademy.com or write to the Renshaw Academy Marketing Manager, Renshaw Academy, Real Good Food Development Centre, 61 Stephenson Way, Wavertree Technology Park, Liverpool L13 1HN and we shall deal with your complaint and aim to provide an initial response within 48 hours (excluding weekends and Bank holidays).

16. Alternative Dispute Resolution
16.1 The provisions of this paragraph 16 shall apply where any complaint cannot be satisfactorily resolved by the Renshaw Academy Marketing Manager as notified under paragraph 15.1. In the event there is a disagreement between you and us then you agree that we may refer the matter to a suitable Certified Alternative Dispute Resolution (CADR) organisation to try to resolve the disagreement and that we and you shall use the CADR procedure prior to any referral of the matter by either you or us to the courts with jurisdiction in accordance with paragraph 17.1.

17. The Governing Law
17.1 These Terms and the Contract shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Reliance On Information Posted & Disclaimer
The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such. We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

Information About Us
www.renshawacademy.com is a website (“Site”) operated by Real Good Food Plc (“We”). We are a company registered in England and Wales under registration number 04666282 and have our registered office at International House, 1 St Katharine’s Way, London, E1W 1XB, United Kingdom.

Accessing Our Site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. Permission is granted to view and print materials from the Site for the non-commercial purpose of viewing, reading and retaining for reference. Any other copying, distribution, retransmission or modification of information or materials on this Site, whether in electronic or hard copy form, without express prior written consent of an authorised Real Good Food Plc representative, is strictly prohibited.

Our Site Changes Regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our Liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time; and
    • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
  • This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information About You And Your Visits To Our Site
We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, Hacking And Other Offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links From Our Site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Jurisdiction And Applicable Law
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your Concerns
If you have any concerns about material which appears on our site, please contact info@renshawacademy.com

Thank you for visiting our site.